Visit Detroit Spring & Summer 2017

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CONGRATULATIONS 2016 ROSE AWARD WINNERS More than 200 superstars in metro Detroit's hospitality industry were recognized for their above-and-beyond service at the Recognition of Service Excellence (ROSE) Awards on Aug. 24, 2016 at the Detroit Institute of Arts. The ROSE Awards is an annual event hosted by the Detroit Metro Convention & Visitors Bureau (DMCVB) to commend frontline hospitality workers through- out the region who deliver outstanding customer service in their industries. From the nominations, three finalists were chosen in each of six categories: Attractions and Casinos, Behind the Scenes, Hotels, Restaurants, Transporta- tion and Volunteers. One Overall Service Champion was also chosen by a panel of experienced hospitality professionals. Winners for each category were chosen based on a strict set of criteria, including each finalist's customer service with clients and visitors, ability to solve problems effectively, workplace attitude, knowledge and expertise, letters and comments from visitors, volunteerism and community involvement, as well as public vote and voter comments collected on the ROSE Awards website. In 2014, the ROSE Awards program honored past DMCVB president, William F. McLaughlin, by introducing the inaugural McLaughlin Award. This award recognizes businesses for their superior customer service. A panel of judges reviewed the many nominations before awarding the Detroit Zoo. HAVE YOU RECEIVED EXCELLENT CUSTOMER SERVICE WHILE IN METRO DETROIT? Nominate that person for a ROSE Award. Nominations for the 2017 ROSE Awards will be accepted through May 2017. Go to for more information. THEROSEAWARDS.COM WINNERS PICTURED IN PHOTO FROM LEFT: Nick Board, Wayne State University – Student Center (Behind the Scenes Category winner); Mohammed Rahaman, Courtyard by Marriott – Detroit Downtown (Transportation Category winner); Bertaina Abbott, MotorCity Casino Hotel (Overall Service Champion); Larry Alexander, Detroit Metro Convention & Visitors Bureau; Gary Keoleian, The Townsend Hotel (Hotels Category winner); Joe Scafero, Wayne County Airport Authority (Volunteers Category winner); Tanisha Weathers, Motown Museum (Attractions and Casinos Category winner); and Carol Szalay, The Dearborn Inn – A Marriott Hotel (Restaurants Category winner) THANK YOU 2016 ROSE AWARD TITLE SPONSOR: THE OVERALL SERVICE CHAMPION BERTAINA ABBOTT, MOTORCITY CASINO HOTEL

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